02 / About

About Me

Christina Chan

A composite brand operator navigating between content, data, and AI. From NetEase Games to creative Western cuisine, from store management to brand system building — believing that great operations live at the intersection of creative intuition and rational data.

CantoneseMandarinEnglish

Skills

Brand OperationsContent StrategyAIGC WorkflowData AnalysisVideo ProductionBilingual CopywritingCross-platform OperationsVisual Design

Experience

2020
NetEase Games(Guangzhou)
New Media & Channel Promotion
2020 — 2021
Zhongshan Seaport City
Planning Specialist
2022 — 2026
Zhongshan Nianba Cafe
Store Manager
2026 — Present
orbit one Creative Western Cuisine
Brand Omnichannel Operations

01 / Case Study

Nianba Cafe · 廿捌咖啡

Independent Coffee Brand Founder | 2022.04 — 2026.01

#Entrepreneurship#BrandBuilding#CommunityOps

Background

Founded Nianba Cafe in Zhongshan Xiaolan in April 2022, named after the Cantonese pronunciation of the door number — 28 Guangyuan Middle Road. Entered the affordable coffee segment with 9.9 yuan iced americano, committed to "making a cup of good coffee accessible to locals." Completed the full chain from 0 to 1: brand creation, product R&D, store operations, and IP development.

Brand Evolution

2022

Foundation

Seized the short-video local traffic wave, built founder IP through authentic and heartwarming daily store content, quickly broke even, and accumulated the first batch of loyal regulars.

2023

Stabilization

Completed comprehensive upgrades to LOGO, store image, and product packaging. Iterated on beverage and bakery product lines, transforming from a traffic-driven model to a warm community coffee shop.

2024 — 2025

Innovation & Finale

As industry price wars intensified, proactively embraced AIGC tools for content output and daily operations. In the last 2 months before closing, used AIGC to give the brand a complete fresh look — a grand finale.

Signature Products

9.9 iced americano

9.9 iced americano

"Life's Bitter Iced Americano"

Traffic driver with ultimate value, entering the affordable coffee segment.

Crispy Pineapple Bun

Crispy Pineapple Bun

"Guangdong Provincial Bag"

Freshly baked daily with limited supply, high-repeat bakery item.

Latte Cafe

Latte Cafe

"The Latte Without Latte Art"

Focus on taste over latte art, returning to the essence of beverages.

Crispy Croissant

Crispy Croissant

Regular / Extra Large

Self-developed multi-flavor, larger portion creating a distinctive memory point.

Business Model

Channel Structure
Delivery-first, dine-in secondary
Customer Acquisition
Founder IP + Local short-video
Revenue Model
Affordable drinks drive traffic + Fresh baking raises average order

Marketing Highlights

01

Founder Persona IP

Built founder IP through authentic, heartwarming daily store content, empowering brand communication and building trust & emotional connection.

02

Creative Product Naming

"Life's Bitter Iced Americano", "Latte Without Latte Art", "Guangdong Provincial Bag" — using humor to create viral memory points.

03

Brand Merchandise Ecosystem

Limited logo stickers, tumblers, caps, apparel, lens cleaning cloths — building brand lifestyle identity.

Brand Cap
Brand Tumbler
Brand Keychain
04

AIGC Brand Refresh

Proactively embraced AI tools in the last 2 months for a complete brand visual refresh — which became the starting point for subsequent AIGC workflows.

AIGC品牌焕新

Key Takeaways

Complete 0-to-1 Entrepreneurship

Independently managed brand positioning, product R&D, store operations, IP marketing, and visual upgrades across the full chain.

Warmth of a Community Brand

Built local reputation through consistent quality and sincere service, without flashy decor or excessive marketing.

Meeting AI at the Finale

Proactively embraced AIGC 2 months before closing, using AI tools to give the brand a fresh look — which became the starting point for subsequent AIGC workflows.

Brand Film

Nianba Cafe Brand Film Record

04 / Case Study

Brand Omnichannel Operations

orbit one Creative Western Cuisine | 2026.01 — 2026.07

#DataGrowth#MultiPlatformOps

Background

Took over orbit one omnichannel operations in January 2026. At the time: Douyin official account had 3,953 followers, posting 2 videos/month with 527 monthly plays; overall group-buy refund rate was as high as 88%; Xiaohongshu had 182 followers; Dianping page info was incomplete.

Revenue Impact

Store Revenue YoY Comparison

2026.1-7 vs 2025.1-7 | iN City Plaza Store | Before & After Takeover

¥0
Revenue (Actual)
2025: ¥1,660,354
+138.74% YoY (net +¥2,303,572)
¥0
Gross Revenue
2025: ¥2,072,239
+121.82% YoY
0
Orders
2025: 9,034
+116.01% YoY (net +10,480)
¥0.00
Avg. Spend per Order
2025: ¥183.79
+10.52% YoY
0.00%
Discount Rate
2025: 19.88%
▼ 6.15pp (efficiency gain)
0
Dish Sales (portions)
2025: 33,335
+113.50% YoY
0.00%
Void Rate
2025: 12.19%
▼ 5.54pp (consistency improved)
¥0
Daily Avg. Revenue
2025: ¥7,832
+138.74% YoY

Order Channel Structure

Dine-in
Revenue
¥1,642,747¥3,855,942
+134.73%
Orders
8,646 orders15,887 orders
+83.75%
Dine-in still 97.28%, core base
Meituan Delivery
Revenue
¥15,338¥90,300
+488.74%
Orders
314 orders3,016 orders
+860.51%
Taobao Flash Sale
Revenue
¥2,270¥17,684
+679.16%
Orders
74 orders611 orders
+725.68%

Delivery orders 388 → 3,627 (~8.5x), but 55%+ discount rate — high-subsidy volume stage

Payment Method Breakdown

QR Code (WeChat/Alipay)+137.63%
¥585,259¥1,390,746
Meituan/Dianping Group Buy+138.07%
¥582,706¥1,387,255
Vouchers+26.82%
¥436,815¥553,955
Douyin Group BuyNew Channel
¥0¥308,660
Delivery Platform Settlement+513.29%
¥17,607¥107,984
Custom (incl. group meals)+371.34%
¥20,811¥98,092
Cash+180.28%
¥29,946¥83,934
Quick Pay (Balance)New
¥33,575
Payment Total
¥1,673,144 → ¥3,964,201+136.93%

Membership System

¥0
Member Revenue
2025: ¥447,440
+161.95% YoY (outpacing overall)
0.00%
Member Share
2025: 21.95%
+4.96pp
0
New Members
2025: 1,829
+102.13% YoY
Member Transactions
1,710 → 4,042
+136.4%
Member Avg. (pre-discount)
¥110.21 → ¥110.79
Non-member Avg. (pre-discount)
¥97.36 → ¥98.80
Top-up Count
182 → 58
-68.13%
Top-up Amount
¥72,600 → ¥28,400
-60.88%
Stored Balance Spend
¥56,910 → ¥27,671
-51.38%

Member base grew but stored-value model weakened; group-buy → stored-value member conversion is the next direction

Operational Efficiency

¥0.00
Avg. Order (pre-discount)
2025: ¥229.40
+2.68%
0
Diners
2026 new metric
0.00%
Table Turnover Rate
2026 new metric
0 min
Avg. Dining Duration
2026 new metric

Operation Highlights

Group-buy matrix (Meituan/Dianping + Douyin) + ¥258 steak duo meal hero product strategy — Douyin group-buy from 0 to ¥308.7K
Doubled acquisition: new members 1,829 → 3,697, member revenue growth +162% outpacing overall
Discount rate tightened 6.15pp (19.88% → 13.73%), less ¥6.15 per ¥100 gross, yet foot traffic increased
Void rate halved (12.19% → 6.65%), real improvement in order stability and service quality

Key Actions

01

Restructured Multi-Platform Content & Operations Rhythm

Unified tone and copy across 3 platforms. Douyin went from 2 to 85 videos/month, publishing 180 videos in 7 months. Xiaohongshu published 85 notes.

02

Built AIGC-Assisted Business Workflow

AI-powered efficiency across dish copywriting, campaign copy, visual references, and marketing materials — full-chain AI enhancement.

03

Seasonal Marketing + Data-Driven Review Loop

May: waterfall cheese duo meal tied to Labor Day holiday — refund rate dropped 88%→40%, redemption +237%. July: romantic duo meal exploded via KOL matrix — monthly intent GMV ¥1.14M, redemption ¥267K, +401% MoM.

Core Metrics

¥0万+
Total Platform GMV
0万+
Total Impressions
0
Store Visits
88%→38%
Douyin Refund Rate
0
Douyin Play Growth
+401%
Monthly Redemption MoM

Platform Breakdown

PlatformMetricValue
Douyin (All Channels)GMV¥296万+
Redeemed¥82万
Visits4,782
Douyin (Official)Followers3,953 → 5,851 (+48%)
Plays527 → 348,135
DianpingGMV¥149万+
Page Views62.8万
Purchases8,620
Avg. Spend¥214
XiaohongshuFollowers182 → 278 (+53%)
Notes85
Impressions6.8万

Visual Materials

Storyboard Clips

01
02
03
05 / Case Study

AIGC Content Production Workflow

AIGC-Driven Brand Content Pipeline | 2026.01 — 2026.07

#AIGC#ContentInnovation#Efficiency

Background

Without a design background, spent half a year systematically learning AIGC, building a complete production pipeline covering copywriting → visual → video → Agent orchestration.

Tool Chain

Copywriting
ChatGPTDeepSeek豆包
Agent
Coze飞书
AI Video
即梦可灵AI智谱清言
Visual
即梦豆包Canva

Key Actions

01

Multi-Model Batch Copywriting

Dish copy, campaign plans, brand manual, bilingual translation — multi-model parallel production, several times efficiency gain.

02

AI Video Production

45-60 second animation video cycle reduced from 45 days to 15 days, 67% time compression.

03

AI Visual Asset Generation

Single image production reduced from 1-2 hours to 10-20 minutes, minor edits take only 5 minutes.

04

Coze Agent Orchestration

Data analysis, video editing, copywriting iteration, website building — Agent automated workflows.

Efficiency Gains

Single Image
1-2h10-20min
6-12x
Image Edit
30min5min
6x+
Video Production
45 days15 days
67% faster
Data Review
HoursMinutes
Instant

AI Video Showcase

6 AI-generated videos for orbit one brand content, created from Feb to Jul 2026.

Brand's First AI Video
New Steak Animation · Brand's First AI Video Work

Makoto Shinkai-Style Anime Trilogy · Feb

Shinkai-Style Anime Part 1
Feb · Aobiwen Creative Western Cuisine
Shinkai-Style Anime Part 2
Feb
Shinkai-Style Anime Part 3
Feb

Miniature World Series · Jun-Jul

Miniature World Part 1
Jun
Miniature World Part 2
Jul
06 / Case Study

Zhangjiajie Joint-Venture Brand Output

orbit one Zhangjiajie Flagship | 2026.02 — 2026.07

#BrandSystem#CrossRegion#Collaboration

Background

After validating the Shenzhen flagship model, launched the Zhangjiajie Dayong City joint-venture project in February 2026. As brand-side operations representative, this was a joint-venture (not franchise). The partner handled venue renovation and local operations; we output brand assets, menu system, and full opening marketing plan. Entirely remote.

Key Actions

01

Brand Manual Compilation

Brand story positioning, visual application standards, online operations SOP / customer review scripts / platform standards.

02

Opening Online Promotion Plan

Short video scripts (3 Jimeng versions), poster & group-buy copy, Xiaohongshu/Dianping articles, offline material content references.

03

Store Exterior + Glass Painting Material Design

Store exterior photography plan, glass painting material design, offline visual system output.

Capability Highlights

From Single Store to Brand Output

Validate first, then replicate. Shenzhen model validated, then systematically output to remote joint-venture.

Clear Delivery Boundaries

Output standardized plans, partner executes locally. Brand assets, operations manual, marketing plan — complete delivery.

Cross-Region Remote Collaboration

Documents, videos, design files reviewed remotely. Entire process completed online, zero business trips.

Deliverables

Brand Manual (25 pages)

Zhangjiajie Promotional Video

VI Design System

Grand Opening Poster
HOVER
Coming Soon Window Display
Coming Soon Window Display
Discount Coupon Cyborg
Discount Coupon Cyborg
VI Application Design
VI Application Design
Coming Soon Signage
HOVER
07 / Creative Lab

Experimental AI Video Works

We Are Done · Kling AI 3.0
Beach Trip · Seedance 2.0
Watching the Game · Seedance 2.0
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Let's Connect

Open to collaboration.

751256068@qq.com

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